Cloud Communication Solutions for Banking, Financial Services and Insurance
Bank on Exotel to automate, engage and empower your customer communication with calls & SMSes
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Cloud telephony for BFSI – Banks and Insurance
Improve customer experience & increase efficiency with Exotel
Manage leads efficiently
Exotel’s communication solution is designed for enterprises and has a track of all the leads that call your institution. Even missed calls!
Automate mundane activities
Feedback calls, EMI reminders via SMS and calls, document verification, etc. can all be automated to reduce manual efforts.
Improve call pick up rates
Conversion is possible only if customers pick up the calls. With Exotel’s Dynamic Caller ID feature, you can improve call pick up rates by more than 20%
Protect customer data
Improve brand image by masking sensitive information such as the customer phone number to ensure privacy.
Reduce operational costs
Exotel’s Smart IVR helps automate static queries like account balance, new insurance plans, credit card limit, etc. thereby reducing the manual costs by 60%
Centralize customer communication
One toll-free number can be advertised for the entire country, and calls can be directed to the respective branches based on the location the customer is calling from.
Stock broking is not an easy business to run as it is, but when the environment changes like it has recently, it gets quite challenging. We needed to move to a distributed workforce instantly to continue to serve our customers and Exotel made it really easy to transition.
– Hanan Delvi, Chief of Client Relations
We have engaged Exotel services for IVR Calls & SMS blasts over the last 5 years. Exotel services have been able to scale successfully to meet the demands of our fast growing FinTech business.
Neena Acharya
Director of Engineering, Capital Float
BFSI Works best with Cloud Telephony
Regulate agent-customer conversations
Using individual virtual numbers for relationship managers ensures that the customers can contact the institution even when the RM has left
Integrate customer data for smooth experience
Integrate Exotel with your banking CRM to personalize and provide a smooth customer experience
Authenticate users/transactions easily
Add an extra layer of security and verify users or their transactions over SMS, Voice and nOTP.
The Exotel Advantage
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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