COD confirmation
Why verify your COD orders?
Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is top priority for e-commerce players. Using Exotel, you can ensure that your COD orders are legitimate before you ship them out.
How It Works
Automated call on placing a COD order
An automated call is triggered when a COD order is placed to verify the order and number
Your server sends the info to Exotel
Your server sends the customer number and call flow to be played in the automated call.
Exotel dials the customer
Exotel calls the customer with an automated voice call instantly to verify the order.
Order verified
Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the CRM.
Advantages of using Exotel to verify your COD orders
Prevent cancellation & bogus deals
Verify that a customer has legitimately placed an order by generating an automated call. Businesses saw a 30% reduction in returns after implementing our solutions.
Reduced operational costs
By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts. This in turn reduces the expenses on potential attempted deliveries
Improve Operational Efficiency
Automating the process of verification backed by technology improves the operational efficiency of your business
Who should use it?
All E-commerce and 3PL companies that allow cash on delivery can use this solution.
Some brands who has implemented this
Zivame uses Exotel for COD verification
Here’s how Zivame uses Cash on Delivery verification via missed calls and SMSes
What our customers have to say
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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