Call Campaign Sotware | Trigger Calls to Customers at Scale

Call Campaigns- Power of Calls at Your Fingertips

Easily schedule and trigger calls to customers at scale. Calls are proven to get more engagement when compared to other channels. See for yourself by signing up.

What are call campaigns?

Call campaigns are automated calls scheduled to trigger to a list of people. You can use it to communicate about critical information, reminders or promote a new offer/deal. Just record your message, upload a list of contacts and schedule a particular time. It completely removes the need for manual calling hence saving a ton of time.

Introducing Campaigns API

Campaigns API (beta) is an outbound calling solution that can schedule, communicate, gather and report feedback from your customers. This is a complete scalable solution with the aim of optimizing for reach. The API allows the user to specify the start and end times of the campaign, set the number of retries and the interval between the retries.

Why is Call Campaigns API awesome?

parallel-ringing-allows-calls-to-be-answered-without-delay

Better response

It is impossible to ignore a ringing phone. That with the option of retrying gives you the best chance to reach your customers.

Improved Customer Experience

Personalise every call and make every call count using our call campaign software.

parallel-ringing-never-lets-you-miss-a-call

Efficient

Think of all the time and resources saved in not making individual calls or retrying customers who didn’t pick up in the first go.

improved-customer-experience-with-parallel-ringing

Scalable

Deliver a personal touch at scale.

improved-customer-experience-with-simultaneous-ringing

Real-time insights

Understand how the campaign is faring in real-time and make required changes.

How Call Campaign solution works

Upload a voice recording and a list of contacts

Just upload the above details on our campaign dashboard to schedule a campaign.

The campaign runs as scheduled and the reports are generated

Reports are generated with details like the time of the call, time of the retry etc. These details can be used to understand the user behaviour better and improve future campaigns.

Assess responses from the users

Observe how users are reacting to the campaign and make changes in real-time.

Some innovative ways you can use Call Campaigns Software

Survey campaigns

Calls have a better response rate as compared to email or SMS to elicit a response for large scale market research surveys.

User feedback

Trigger a campaign right after an event to gather user feedback when it is still fresh in their mind.

Reminder campaigns

Remind your customers about their upcoming payments, appointments, reservations in the most scalable manner possible.

Announcements

Schedule a call blast every time you have job openings, sale, new product launch etc.

Education & training

Educate your target audience about your product or a new feature without investing in resources.

Delivery scheduling/rescheduling

Achieve operational efficiency by getting confirmations from customers for order delivery or rescheduling.

First level filtering for job seeking candidates

Trigger automated calls to the candidates with a list of questions based on the position they’ve applied for. This serves as the first level of candidate filtering.

Learn how you can trigger Call Campaigns using our APIs

Nykaa, India’s biggest e-commerce platform offering beauty and wellness products uses Call Campaigns for verifying the delivery status of the order.

Earlier, our agents called the customers to get binary responses to verify their order delivery. Call Campaign software has helped automate our efforts. This has reduced the load on the agents by a great deal.
Anuj Sharma
Product Manager, Nykaa

FAQs

On Exotel’s Reliability

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg