Business SMS platform that is easy to use and reliable

What is business SMS?

Business SMS is the most effective way for companies to send SMS- be it transactional, promotional, reminders or of any other nature- to their customers.

Transactional SMS

If you need to send alerts such as order confirmation, delivery alerts, etc., you need to pick this type of busines SMS. These can be sent to customers who are a part of the DND list as well.

Ex: Your order no %d has been shipped. you will receive this order by %s. Thanks for using our services.

Promotional SMS

If you need to inform your customers or potential customers about offers or promotions you’re running, this is the kind of business SMS you need to pick. These text messages can only be sent to non-DND numbers.

Ex: 50% off all your grocery orders in the next 24 hours. Log into http://promotions.com to avail this offer.

Transactional Opt-in SMS

These are messages that are not purely transactional but are sent to registered customers/clients.

Ex: Dear $, thank you for attending the conference. We look forward to having more of you.

High Priority SMS

With our superior SMS delivery rates, we make your high priority SMSes like OTPs reach customers in time.

Ex: 47260 is your OTP for transaction. It is valid for 10 minutes. Do not share your OTP with anyone

Who should use our SMS platform?

Take a glimpse of how Exotel’s SMS platform helped Go-Jek increase their delivery rates to 92% !

Ways you can engage with customers using our business SMS

Bulk SMS Marketing Campaign

Use sms marketing software to reach out to all your customers with personalized messaging based on your marketing requirements

OTP Verification

Timely OTP verification SMS that helps improve the security of your business

Appointment Reminder

Remind your customers about their appointments with automated business SMSes.

Billing & Payment

Send your customers timely and helpful payment reminder

sms-for-business-lets-you-collect-customer-feedback

Survey & Feedback

Business SMS is the most non-intrusive way for you to collect feedback from your customers after every interaction

Status updates

Keep your customers updated about the status of their order, payments, deliveries, etc. via business SMS

Here is how Nearbuy used SMS for their business

Nearbuy

How Nearbuy (Groupon) uses our business SMS service

Nearbuy’s entire business revolves around their interactions with customers and dealers. Therefore, getting in touch with their clients and traders within a specific time frame is the key to running their business operations efficiently. This led to Nearbuy getting in touch with us for bulk sms solutions.

Asia’s most innovative companies use Exotel

Chirag Patel

Engineering Manager, 1mg

Chirag Patel

Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.

Engineering Manager, 1mg