NGOs’ – a concept written about so often and yet very few really see them as they are. You’ll find millions of blogs, articles, facts & figures about them. It’ll tell you about all the good they do. Some may even misconstrue their acts of…
4 Reason You Should Marry Your Cloud Telephony & CRM
Customers are the resources upon which the success of a business resides. They are the key component that help an enterprise meet its business goals. CRM is the lifeline Every company is driven by the desire to provide utmost customer satisfaction. To strongly and consistently…
Never Miss a Customer Call
Integrate Exotel with your Helpdesk Software to Never Miss a Customer Call Every business that works with Exotel, irrespective of the size or nature of their business, wants to ensure one thing – never miss a customer call. It doesn’t matter if that call you…
IVR campaign offers better ROI for NGOs from Lead Generation to Engagement
Raising funds and ensuring a sustainable fund flow is critical for NGOs to continue to operate for the good of the society. There are tons of useful insights out there on internet that can help you raise funds. Here, I intend to discuss how NGOs…
Inefficient Lead Management = Negative Impact on your Cost and Revenue
Lead Management and Aggregation is a common concern for every business that is starting to evolve. We, at Exotel, experienced this problem during our early days. We wanted a tool that can aggregate leads from various sources (Emails, Calls, Websites) at one place. In addition,…
Using postman to get started with the Exotel API
About postman Postman is a wonderful Chrome plugin that can help you to get started with an API. It has a nice and clean UI which is intuitive and lets you discover any API in a very quick time. About Exotel APIs The Exotel APIs…
Listen, Listen, Listen to your customer conversations – Call Recordings
It is very strange, that it’s taken me about 2 years to realize the great potential of the software that I have been selling at Exotel and one of its features – Call Recordings. It is a stable basic feature we provide in our software…
Handle Incoming Calls the Way You Want Using Exotel’s Custom App Builder!
If you login into your Exotel dashboard and go to App Bazaar, you would see a lot of different apps which you can just install and start using right away. For example, the Oak Tree App is for the people who want to play an…
