Automated Surveys and Feedback Via Phone Calls & SMS
Why set up automated feedback and surveys for your business?
Continuous real-time feedback from customers is crucial for any business. It has taken a benchwarmer role because most businesses do not have the resources to call up the customers manually. Here’s where automated feedback and surveys can work for you. Use automated IVR calls to complete the feedback loop, SMS to obtain feedback regarding quality, missed calls to register support… the potential is unlimited.
How It Works
Bulk Calling/Trigger-Based Calling
Exotel Calls the Customer
An outbound call is triggered and a predefined IVR call flow is played to the user.
User Enters DTMF Codes
Based on the input entered by the user, the smart IVR system will take over or the call gets disconnected.
Responses are Recorded in Realtime
The responses entered by the users can be exported to a Google spreadsheet with integration or sent in real-time to an end-point specified by the company.
Who should use our SMS platform?
Take a glimpse of how Exotel’s SMS platform helped Go-Jek increase their SMS delivery rates to 92% !
Why Exotel?
Low Costs
There is absolutely no cost absorbed by the customer. For a business, automated calls saves time and money when compared to conventional survey or feedback methods.
Customized Questions
Integrate with your CRM to ask tailored questions based on your customer’s actions & to obtain a greater response rate.
Analysis
The data gathered can be easily processed, analysed, and stored for future use.
Which Businesses Can Benefit from Automated Surveys and Feedback?
Any company looking to improve and optimize their customer experience and also bring in targeted leads should opt for automated phone surveys via calls or SMS.
Some Brands Who Have Implemented Automated Surveys and Feedback
What Our Customers Have to Say About Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
FAQs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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