Call management software
What is a call management software?
A call management software helps you to intelligently route and manage both inbound and outbound calls. It also allows you to track business performance by analyzing real-time call reports. Apart from this, you can utilize features like auto-dialer, IVR, ACD to increase agent productivity and deliver a superior customer experience.
Features of a call management software
Call routing
Intelligently distribute calls automatically across various agents depending upon specific parameters
Call tracking
Track all inbound and outbound calls using a single dashboard.
IVR
Engage with customers and create a personalized experience using Smart IVR.
Call recording
Utilize our single and dual-channel recordings for agent training and dispute resolution.
Advantages of call management software
Streamlined communication
Save time and manage large call volumes efficiently using our feature-rich call management software.
Track business performance
Measure business performance by tracking important metrics like average answer time, the number of missed calls and more.
Business productivity
Integrations help to bring in all the customer data together. This greatly increases the average handle time and enhances the overall team’s productivity.
Asia’s most innovative companies use Exotel
Chirag Patel
Exotel's API documentation and implementation process is extremely simple and easy to follow. There were no hassles in setting it up. We use other cloud telephony platforms as well but Exotel gets a big thumbs-up from us for their ease of use.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Praveen Kumar
Exotel's APIs are very clearly defined. Our tech team could integrate them in no time. It’s easy to incorporate into any product.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Here’s how Asia Pacific’s leading businesses use Exotel
Swiggy uses Exotel to streamline its operations & make deliveries without compromising on customer privacy or experience
E-book: Cloud Telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business. Besides that, we talk about how automated calls forms an integral part of any cloud telephony suite.
Why Exotel?
Let’s see what makes Exotel the best bulk SMS service provider in India:
Internationally available
Send SMS to more than 190 countries across the world
Best delivery rates
Expect the best delivery rates and low latency
Real time reports
Improvise text message marketing campaigns with the help of real-time reports
Highly flexible
Our SMS API is highly flexible & lets you implement in any manner that works best for you.
FAQs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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