CRM Integration
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Head over to our APIs for a custom integration
Benefits of Integrating with Exotel
Personalise Selling
Access unified data to personalise sales engagement with each prospect’s call.
Unify Data
Without switching between dashboards, access all your data in one place and boost efficiency.
Better Tracking
Get detailed insights on the customer journey including data from each call and SMS. Track rep productivity and identify areas of improvement.
Improve response rates
With Exotel’s integration, reps are alerted with new or missed call pop-ups to help them respond quicker.
Increase Productivity
Make calls from within your CRM dashboard with the click of a button. Skip manual dialling from your phone.
Offer 360-degree Customer Context
Drive rep efficiency with call pop-ups that offer customer information collated from Exotel and your CRM data – call history, deal insights, and more.
Features We Offer
Click to Call
Our programmable APIs instantly connect agents with prospects showing interest to talk to sales through your website. Strike conversations in the moment & drive more conversions.
Call Recording & Analysis
Become data-driven by tracking calls to gauge and improve customer engagement levels of reps, conduct training and resolve prospect disputes.
IVR
Route prospects to the right sales teams based on their area of interest through multi-level, customisable IVR flows. Automate mundane queries through IVR responses.
Call Tracking & Analytics
Think Google Analytics for your calls. Get actionable insights on all call campaigns to test and optimise for increased conversations.
If you are looking for features not mentioned here or if you are an ISV looking to integrate with Exotel, please drop us a line at integrations@exotel.in.
Explore our APIs here.
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
What Our Clients Say About Our Cloud Communication Solutions
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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