Customer engagement has evolved in the past few years faster than we anticipated. And thanks to technology and pandemic, we experienced a series of unprecedented changes that no crystal gazer warned us of. However, if you had read 2019 trends, you would know that distributed...
Cloud PBX vs On-Premise PBX Systems for Better CX: Consider these 7 Factors Before You Decide
According to McKinsey executive editor Daniel Eisenberg, “A little over a third of all software today is SaaS”[1]. The shift towards the cloud is irreversible, but on-premise systems still have their place in the business world today. In this article, we will unpack the merits...
How Indian Financial Institutions are Transforming Their Customer Engagement Practices
“I miss visiting the branch of Axis Bank to interact with the folks I know over there for years,” said Shivakumar Ganesan’s mother, when the pandemic locked down the country early last year. Shivakumar is our CEO, also fondly called Shivku. His mom continues, “Still,...
Dari dukungan pelanggan 24/7 hingga 18/7 – Perjalanan kami sejauh ini
“Cintai pelangganmu” Ini adalah nilai perusahaan yang kami anggap sangat serius. Kami selalu punya. Sejak kami bekerja di kantor kecil dengan kurang dari 15 orang, kebahagiaan pelanggan telah menjadi salah satu parameter terpenting yang kami gunakan untuk mengevaluasi kinerja kami dan yang lebih penting lagi,…
Pune calling! Tring Tring… We answered!
The last one year has been a rather eventful one for us. We’ve revamped our product, expanded internationally, bagged our first set of clients in SEA (yay us!) and even got a new foosball table! (Yup, we’re still huge fans of foosball) Expanding our reach…
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