Hampir tidak ada yang lebih buruk daripada agen penjualan Anda tidak dilengkapi dengan informasi penting selama panggilan pelanggan. Memahami apa yang dicari pelanggan, model bisnis mereka, dan mengumpulkan sebanyak mungkin informasi bahkan sebelum panggilan telepon membantu agen penjualan berkomunikasi secara efektif. Perangkat lunak pelacakan panggilan...
Keep An Eye On These 7 Customer Engagement Trends in 2022
Customer engagement has evolved in the past few years faster than we anticipated. And thanks to technology and pandemic, we experienced a series of unprecedented changes that no crystal gazer warned us of. However, if you had read 2019 trends, you would know that distributed...
How Indian Financial Institutions are Transforming Their Customer Engagement Practices
“I miss visiting the branch of Axis Bank to interact with the folks I know over there for years,” said Shivakumar Ganesan’s mother, when the pandemic locked down the country early last year. Shivakumar is our CEO, also fondly called Shivku. His mom continues, “Still,...
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