Data security training

To increase awareness about security we ensure that all the new recruits attend a mandatory session on Information Security. The session covers the best security practices like good password habits, data security & physical security. Apart from this, there’s also a yearly training for all the employees.

Background checks

It’s mandatory that all the candidates should go through a security check before being offered a senior position at Exotel.

Asset Management

Asset Management encompasses planning, demand, acquisitions, usage, maintenance, and disposal of information assets in order to achieve efficient and effective service delivery.

Redundancy

Network Traffic is automatically re-routed to backup networks in case of any failure. This help in preventing any downtimes in cases of network failure or traffic surge.

Infrastructure Management

Exotel employs robust access controls to limit access to infrastructure. Any access to our infrastructure is logged and we restrict any direct access to the production infrastructure. Access to infrastructure components go through a strong approval process and the access is routed via a bastion host to prevent any attack from the public internet.

Network Monitoring

Our data centers are spread across various locations. All the centers are connected through multiple leased lines. These leased lines are constantly monitored for speed, packet drops, and QoS so ensure that connections are automatically switched over to healthier leased lines.

Firewalls

All of our systems use firewalls to safeguard the control access between a trusted network and a less trusted network. It helps to avoid any internal or external risks.

Auth & Token IDS

Our employes string industry-standard authentication systems for secure user and code access. The secret tokens are stored using standard encryption methods.

Data Backup

Regular backups with high redundancy are performed for all Exotel’s customers. This includes customer information, call & SMS logs, recordings & more.

Recovery Planning

IT Disaster Recovery Planning involves planning for the recovery of critical IT systems and services in a fallback situation following a disaster that overwhelms the resilience arrangements.

Data Center Security

Exotel utilizes AWS data centers for all the production data & customer information. AWS provides enterprise encryption and security. They also make sure to continuously monitor their cloud infrastructure for suspicious activity.

To know more you can visit – https://aws.amazon.com/security/

Office Security

Exotel has security policies and protocols that manage the entry of employees and visitors to our office locations.

Employees, contractors and visitors are provided access badges that clearly distinguish the roles and provide access to physical locations based on their roles. CCTV cameras are used to monitor specific areas of the workspace.