Virtual receptionist - Indonesia

Virtual receptionist

Virtual Receptionist

A smart call answering service for your business

 

 

 

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cloud communications

What is a virtual receptionist?

 

Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.

Advantages of a virtual receptionist service

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Better customer experience

All the calls are answered, even after business hours. This ensures good customer experience every single time.

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Decreased costs

Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.

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CRM integration

Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.

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Customer engagement

Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.

Try Exotel’s virtual receptionist free for 7 days

Get free Call & SMS credits on sign-up

Features of a phone answering service

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IVR Greeting

Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.

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Call recording

Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.

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Analytics

You can easily access the weekly call reports & live analytics to make better business decisions.

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Call distribution

Calls get distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority.

Cloud telephony for Marketplaces

With marketplaces that connect buyers and sellers, a phone call is a very important bridge. This whitepaper tells you how a marketplace can take the guesswork out of their calls and work with metrics that make sense.


 

Asia’s most innovative companies use Exotel

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Shashank ND

Try Exotel’s virtual receptionist free for 7 days

Get free Call & SMS credits on sign-up

Why Exotel

Here’s why you should use Exotel’s virtual receptionist as your phone answering service

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No installation cost

No extra charge for infrastructure or setup

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Integrate easily

Integrate our APIs seamlessly with all the leading CRMs in the market.

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Best-in-class features

Features like call recording, call tracking, IVR & more

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In-depth Analysis

Get all relevant call reports, live analytics, and campaign reports

Additional resources for you to understand Virtual Receptionist better:

FAQs

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

 

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