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Customer Success Stories

Case Studies

6000+ Businesses Use Exotel in Asia Pacific Region

From supporting a call center with 5 agents to connecting tens of thousands of cab drivers with customers, we work with growing businesses of all shapes and sizes. Our aim is to help move enterprise customer communication to the cloud. We work with businesses to improve their operational efficiency, build better processes, deliver brilliant customer support and most of all, create happy customers! Here are a few of our clients who’ve shared their cloud telephony success story with us.

Success Stories

How Fabelio uses Exotel to boost operational efficiency

How Ola using Exotel connects drivers and riders without compromising on customer privacy

How Practo integrated Exotel into their CRM to improve customer experience

How Ekart connects delivery agents and customers while maintaining privacy and offering superior communication

How Redbus is Using Exotel IVR to automate customer queries

Swiggy uses Exotel to streamline its operations & make deliveries without compromising on customer privacy or experience

How Exotel’s Parallel Ringing feature helps ANAROCK respond to clients in 30 seconds or lesser.

How Nearbuy (Groupon) uses our Business SMS service through our SMS API

How Zivame uses Exotel for Authentication of COD orders via sms and miss call

Exotel helps Quikr connect buyers and sellers with increased efficiency.

Providing Industry Best Deliverability Rates

In terms of delivery rates, we have been able to push it up from about 84% to about 92%
Sudhanshu Raheja
Head of Mobile, GOJEK

Popular Industries

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The Exotel Advantage

Superior Quality

Best success rates, voice quality and reduced latency

Scale at Ease

Grow at will, expand without worrying about infrastructure

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Best Support

24×7 customer support via phone, email and Twitter

Simple to implement

Sign up and get started in less than 30 minutes, integrate easily using our REST APIs

Extensive Reporting

Easy to understand, detailed reports sent every day

Find out how Exotel can work for you. Set up a call.

We take away some of the biggest pain points of traditional systems like EPABX.

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