As part of a startup, one of the first things you will look out for is hiring the right kind of people for your organization. The first few sets of people you hire often end up filling a much larger role in your organization in...
Call Centre Management – Effective Tools, Processes and Metrics Businesses Need
Businesses set up call centres with one goal in mind: Delivering a stellar customer experience (CX). But great CX needs more than just setting up the phone lines. It requires ongoing call centre management that ensures calls are being received and answered, customers are getting...
We’ve Raised $40 Million in Series D to Help Enterprises Deliver Connected Conversations
2021 has been transformational for Exotel - we raised multiple rounds of funds, merged with Ameyo, acquired Cogno AI and emerged as leaders in customer engagement space in emerging markets. From being a customer communication platform that could support only two channels, we became a...
E-commerce delivery lifecycle – How to streamline communication at every stage
When a customer places an order with your business, they are giving you a chance to win their trust. It is your responsibility not to let that trust go waste. Communication plays a major role in making sure that your customer has the best experience…
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