As per Hubspot, 69% of customers prefer telephone support over any other channel. Despite the rise of live chat, chatbots, self-service etc., customers prefer calling on phone support to get their questions answered or problems solved. On the other hand, a good phone support is...
How one company made a difference by talking to their customers
“Neat Meats” is an e-commerce startup that promises to deliver fresh meat at the customer’s doorstep. No doubt it is a challenging space. For one, customers are hugely sensitive to the hygiene factor. Next, it is a time-sensitive purchase. As one of their curious customers,...
{Updated} 5 cool usecases you can implement using Exotel & Google Sheets (with steps)
Updated: April 2018 In February 2016, we partnered with Pratham Books to bring the pure joy of a bedtime story to kids in some of the unprivileged parts of Delhi. What if we could just get these kids to give a missed call and get...
13 SMS Message Reminder Templates & Examples for 2022 (appointments, payment & more)
(This post was last updated on January 2022.) It’s easy to forget the little things you scheduled through the week in your planner, unless you set reminders for them. From healthcare to banking to recruitment -- message reminders can be easily leveraged as a...
Hiring Hacks to take your Startup to the next level
As part of a startup, one of the first things you will look out for is hiring the right kind of people for your organization. The first few sets of people you hire often end up filling a much larger role in your organization in...
We’ve Raised $40 Million in Series D to Help Enterprises Deliver Connected Conversations
2021 has been transformational for Exotel - we raised multiple rounds of funds, merged with Ameyo, acquired Cogno AI and emerged as leaders in customer engagement space in emerging markets. From being a customer communication platform that could support only two channels, we became a...
Inbound & Outbound Call Centre Script Examples (+ Best Practices)
(This post was last updated on January 2022.) A telephone conversation is often the simplest and fastest way to get something done, especially now, given the levels of anxiety and restlessness resulting from the global pandemic. When customers call a contact centre, they expect...
4 ways to streamline last-mile communication using cloud telephony
The e-commerce industry is growing at a rapid pace in India. According to a Morgan Stanley report, the Indian e-commerce industry has grown 68% in the last 3 years, and this is expected to improve over the next 3 years as well. For the e-commerce...
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