Businesses set up call centres with one goal in mind: Delivering a stellar customer experience (CX). But great CX needs more than just setting up the phone lines. It requires ongoing call centre management that ensures calls are being received and answered, customers are getting...
Types of Auto Dialers & How to Choose the Right one for your Business (+Benefits & Use Cases)
Are you looking to increase the productivity of your agents? Using an auto-dialer for your call centre can be a straightforward way to bring about instantaneous results. Here’s how - manually dialling a number takes approximately 10-15 seconds. For someone who makes dozens of calls...
3 Problems in your Sales Process that Cause Lead Leakage (& the solution)
Today, both customer-facing teams and field staff need to convert leads remotely. Facilitating this can be difficult due to various reasons. In this blog post, we’ll discuss the top three challenges faced by sales teams and explore solutions for them. 1. Delay in first contact ...
Trends that will shape digital communications in 2019
2018 has been a momentous year. The National Telecom Policy became the National Digital Communications Policy (NDCP). Telecom Commission became the Digital Communications Commission. This is a heartening trend because we have always been of the opinion that communication has grown far bigger than just...
A hacker’s guide to frugal high definition video conferencing for startups
I have always drooled over the extra-sized HDTVs with high definition camera setups that some venture capitalists have. It turns even the most boring of meetings into something really interesting and convenient. The propensity to travel for an in-person meeting is inversely proportional to the…
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