voip-softphone
Trusted by
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
What is a softphone?
A VoIP Softphone is software that enables you to make & receive voice calls over the internet from any internet-enabled device such as a desktop, laptop, mobile phone or tablet.
Softphones can be installed and used on any device. The primary screen has a dial pad, just like a telephone, offering an easy-to-use interface to make and receive calls. Softphones offer high mobility and are assigned to a user rather than a piece of hardware, meaning, your agents can access their softphone from any device, anywhere. All they need is a good internet connection to get started.
How does it work?
A VoIP Softphone works just like a telephone, except the call is routed over the internet and can be initiated & received from multiple devices.
Install the softphone application on your computing device, be it PC, Mac, tablet or mobile phone. You can use it from your browser too. At Exotel, we recommend LinPhone, a popular open-source softphone application.
Connect LinPhone with your Exotel account. Detailed instructions are here.
Use LinPhone to make/receive calls and a wide range of other purposes from any device!
Features of a VoIP Call Centre
Easy-to-use
Similar to the telephone. Comes with a dialler, call answer/reject/hold buttons, call transfer, etc.
Memory features
Contact list, address book synchronisation for smartphones, call history, searchability and more.
Call management
Multi-call management, drag-and-drop transfer, automatic call recording, on-demand replay etc.
Benefits of using a VoIP Softphone
Cost-effective
Avoid the cost and hassle of maintaining physical phones and phone lines. Make high-quality voice calls through the internet from your computing device.
Scalable
Scale your telephony systems effortlessly with Exotel, enabling as many agents as you need to make/receive calls with VoIP Softphones.
Available anywhere anytime
Your agents can take calls from anywhere in the world, right from their desktop, laptop or mobile device, without needing a physical phone line.
Better voice quality
Get uninterrupted voice quality in all calls, be it voice calls, conference calls or HD video calls.
Collaboration
Your agents can share files, ask questions and speak to each other in real-time right from within the VoIP softphone app.
Secure communication
With SIP TLS, audio and video encryption, and end-to-end encryption for text messages, your conversations are secure from hackers.
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The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications platform in the Asia Pacific region
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Resources
Find out how Exotel can work for your business.
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