Virtual Phone Number
What is a virtual number?
A virtual phone number has no physical phone line associated with it. They are needed for both cloud PBX and cloud VoIP phone systems. Calls routed through virtual numbers can be tracked and monitored for performance. Usually, businesses use virtual numbers to route incoming customer calls to the right agents based on an IVR input.
Easy visual drag-drop dashboard
Manage and assign virtual numbers to call flows in an easy to use dashboard equipped with drag-drop applets to build your logic. Don’t wait for developers to code them.
Features of a virtual number
Drag & Drop call flow builder
No tech capabilities needed! Our drag and drop flow builder helps you set up and get started in less than 30 minutes.
Simple web interface
Use a simple web interface to make and receive calls, build call flows without code, and manage your virtual numbers.
Freedom with call termination
Your team can make and receive calls on their mobile phones or softphones.
Get local numbers
Get Singapore DIDs to receive customer calls on.
Parallel ringing
Alert all your agents when a call comes in to ensure the shortest pick up time.
VoIP support
All incoming and outgoing calls are powered using VoIP. It is flexible, reliable and affordable than traditional calls.
Smart IVR
Set up an automated greeting and route calls to the right team based on the caller’s input. You can even automate tasks that do not require human intervention.
Multi-platform support
Get the flexibility of managing your calls right on your desktop or phone using a softphone client.
Easy call tracking and analytics
Improve your product/service using call recordings of your virtual numbers, available in your inbox
Why your business needs it
Single virtual number for a team
Your entire team can be connected to a single virtual number. No loss of information across multiple numbers.
Smart call routing
Automatically redirect customers calls to the right agent’s phone based on their requirements
Sound professional
Give your business a professional image without burning a hole in your pocket
Measure marketing ROI
Use virtual phone numbers to evaluate the performance of your marketing campaigns
Dispute resolution
Since all your calls are tracked, you can easily resolve disputes and confusions in customer conversations
Remote working
Your employees no longer need to be chained to their desks. Remote working becomes a possibility, too
Call differentiation
Division between professional and personal calls even on the same device
Scale as you wish
Scale as you grow without having to worry about infrastructure or maintenance.
Customizable
Completely customise the system to suit your business needs.
Get a single virtual number for an entire team
Exotel powers Sulekha with virtual number solution
Using a virtual number provided by Exotel, Sulekha delivers an enhanced experience for both service partners and the user.
Advantages of a virtual number
No loss of information
All your customer information and conversations are routed through one number
Personalized experience
Features such as IVR services help you give you customers a unique experience
Improved efficiency
Handle multiple calls at the same time, track conversations, work more efficiently
Cost efficient
Pay as you go, and scale as you grow
Asia Pacific’s most innovative companies use Exotel
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel advantage
Why Exotel is considered as the most trusted enterprise cloud communications company in the Asia Pacific region.
Premier quality
Best success rates, superior voice quality, and reduced latency
Exceptional reliability
Best in class uptimes of 99.94% including operator uptimes
VoIP – PSTN Intermixing
Leverage the best of both worlds with Exotel’s cloud call centre.
Scale at ease
Grow at will, and scale up without worrying about infrastructure.
Extensive reporting
Detailed, and easy to understand reports sent every day.
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Best in class support
24×7 customer support via phone, email and Twitter
FAQs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
Call to
or
