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Win customer trust and improve call answer rates with Exotel + Google’s Verified Calls

Give your customers the confidence to answer your business calls with verified branding, along with a reason for calling.

 

Who’s on the line, please?

91%

of businesses say that outbound calls are important to meet their customer success goals.

87%

of consumers are unlikely to pick up anonymous calls without a valid ID.

Who’s on the line, please?

91%

of businesses say that outbound calls are important to meet their customer success goals.

 

87%

of consumers are unlikely to pick up anonymous calls without a valid ID.

Improve your calling efficiency across functions

Better Pickup rates with Google Verified Call

Better Pickup Rates

With call reason and verified identity, customers are at ease to pick up your business calls. This automatically means better engagement and conversion rates.

Win customer trust with verified branding in business call

Win Customer Trust with Verified Branding

The verified identity signals your consumers that you are a legitimate business. Trust is established with the consumer by displaying the details of your business and why you’re calling on their screen in real time.

Safe Conversation with Google Verified Call

Safer and Confident Conversations

Confirming the identity of your business in real time not only establishes trust with the customer, but it also ensures safer phone calls. This increases their confidence and faith in the overall communication process, and towards your business as well.

Transform the customer-calling experience using these Google’s Verified Calls features:

Brand name and Logo in Google Verified Call

Brand Name + Logo
An incoming verified call on a customer’s phone clearly shows the brand logo and name, establishing the brand in the customer’s mind.

 

Verified identity with GVC

Verified Tick
A verified identity with a tick mark ensures the legitimacy of the call and helps prevent spoofing.

 

Call Reason displayed with Verified call feature

Call Reason

The reason behind the call sets context for customers. This gives them the information and confidence to answer the call.

 

GVC works with Android phone app

Works with Phone App on Android
Verified Calls is presently available on Android devices via Phone App by Google, and comes preloaded on many Android devices.

 

How does Exotel + Google’s Verified Calls work?

1

Exotel collects your account information – logo, name, exotel numbers & call reason to create an agent on Verified Calls server.

2

Before the customer call leg is initiated, Google’s Verified Calls server receives your – business number, the customer’s number, and the reason for calling. This information is then communicated to the customer’s Google Phone App.

3

Just when the customer call leg is initiated via a connect applet or call API, the Phone App in their mobile device matches your business information (which Google received) with the incoming call data.

4

Once the matching is complete, it’s displayed as a Verified Call.

Here’s what our customers have to say

Prateek Jain


The number masking feature has been a very worthy addition to making our customer experience even better.


Former Associate Director - Driver Experience, Olacabs

Shashank ND


We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.


Co-Founder & CEO, Practo

Rajkishan


Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.


Senior Manager - Operations and Strategy

Satish Chugh


Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.


Senior Manager- Last Mile Design, Ekart

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Improve business efficiency by leveraging CRM and Helpdesk integrations
Improve business efficiency by leveraging CRM and Helpdesk integrations

In this webinar, you will learn about:

1
A brief introduction to CTI (computer telephony integrations)
2
CRM & helpdesk integrations: top benefits & opportunities
3
Exotel’s CTI features & how to integrate
4
A walkthrough of how the integration works



    Couldn’t make to the live webinar? No worries! Register now, and we’ll send you the recording!

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    ISO 27001:2013 certified information security management system

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    Best success rates, voice quality and reduced latency

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    Scale

    Grow at will, expand without worrying about infrastructure

    99.94% uptime with Exotel

    Reliability

    Best in class uptimes of 99.94% including operator uptimes

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