google-verified-calls
Who’s on the line, please?
91%
of businesses say that outbound calls are important to meet their customer success goals.
87%
of consumers are unlikely to pick up anonymous calls without a valid ID.
Who’s on the line, please?
91%
of businesses say that outbound calls are important to meet their customer success goals.
87%
of consumers are unlikely to pick up anonymous calls without a valid ID.
Improve your calling efficiency across functions
Better Pickup Rates
With call reason and verified identity, customers are at ease to pick up your business calls. This automatically means better engagement and conversion rates.
Win Customer Trust with Verified Branding
The verified identity signals your consumers that you are a legitimate business. Trust is established with the consumer by displaying the details of your business and why you’re calling on their screen in real time.
Safer and Confident Conversations
Confirming the identity of your business in real time not only establishes trust with the customer, but it also ensures safer phone calls. This increases their confidence and faith in the overall communication process, and towards your business as well.
Transform the customer-calling experience using these Google’s Verified Calls features:
Brand Name + Logo
An incoming verified call on a customer’s phone clearly shows the brand logo and name, establishing the brand in the customer’s mind.
Verified Tick
A verified identity with a tick mark ensures the legitimacy of the call and helps prevent spoofing.
Call Reason
The reason behind the call sets context for customers. This gives them the information and confidence to answer the call.
Works with Phone App on Android
Verified Calls is presently available on Android devices via Phone App by Google, and comes preloaded on many Android devices.
How does Exotel + Google’s Verified Calls work?
Exotel collects your account information – logo, name, exotel numbers & call reason to create an agent on Verified Calls server.
Before the customer call leg is initiated, Google’s Verified Calls server receives your – business number, the customer’s number, and the reason for calling. This information is then communicated to the customer’s Google Phone App.
Just when the customer call leg is initiated via a connect applet or call API, the Phone App in their mobile device matches your business information (which Google received) with the incoming call data.
Once the matching is complete, it’s displayed as a Verified Call.
Here’s what our customers have to say
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Prateek Jain
In this webinar, you will learn about:
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The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in India and Southeast Asia
Highly Secure
ISO 27001:2013 certified information security management system
Patented Solutions
Gain competitive advantage from patented products
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
The Exotel Advantage
Why Exotel is the most reliable cloud communications platform in Asia
Security
ISO 27001:2013 certified information security management system
Innovation
Gain competitive advantage with our patented solutions
Quality
Best success rates, voice quality and reduced latency
Scale
Grow at will, expand without worrying about infrastructure
Reliability
Best in class uptimes of 99.94% including operator uptimes
Support
24×7 customer support via phone, email and Twitter
Find out how Exotel can work for your business.
We are the leading cloud telephony & communications operator in the Asia Pacific region. Set up a call with our product experts.
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