Toll Free Numbers | Toll free services | 1800 Toll Free
What is a toll free number?
It is normally a 1-800 series number (can be other numbers as well as 000800 starting) which can be dialed by anyone across the country without being charged. The business that owns the toll free number has to bear the charges of that no-call cost for the end-customer and has to pay an extra premium per call.
Find out how Exotel’s Toll Free Service works and how you can use it in this video.
Top 4 advantages of using toll free numbers
Better brand identity
A toll-free phone number is easy to remember and customers associate this number with your brand.
Enhanced customer experience
With an 1800 number, customers can reach you easily at no cost to them. Making it easier for customers to reach you means they’re more likely to stay with you.
Better analysis
All your calls are tracked & recorded so you can analyse calling patterns and trends.
Easy call tracking and analytics
Improve your product/service using call recordings of your toll free numbers, available in your inbox
Features of a 1800 or 1300 number (with cloud telephony suite):
Here are a few important features which qualify a toll-free number’s uniqueness.
VoIP support
All incoming and outgoing calls are powered using VoIP. It is flexible, reliable and affordable than traditional calls.
Call tracking
Track calls and measure their effectiveness at every point.
Multi-platform support
Get the flexibility of managing your calls right on your desktop or phone using a softphone client.
Call recording
Call recording enables you to monitor calls and check how productive they’re toward achieving the set targets.
Simple IVR
You can setup a simple, yet professional IVR system without any technical assistance in less than 5 minutes.
Detailed reporting
We have a fantastic reporting mechanism which allows for detailed and customized reports for your account.
Unlimited channels
You can have unlimited parallel calls on the same number.
CRM integration
Our easy-to-use APIs integrate seamlessly with your CRM.
Most innovative companies in APAC use Exotel
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
The Exotel advantage
Why Exotel is considered as the most reliable enterprise cloud communications company in Asia Pacific
Superior quality
Best success rates, voice quality and reduced latency
Scale at ease
Grow at will, expand without worrying about infrastructure
Superior reliability
Best in class uptimes of 99.94% including operator uptimes
Best support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive reporting
Easy to understand, detailed reports sent every day
Here is how Agrostar uses toll free services to their advantage
Agrostar
Uses 1800 number to facilitate farmers to procure products
An easy to remember toll free number is provided to the farmers so that they could call to order what they needed. The toll-free number is mapped to Exotel.
FAQs
See how Exotel can work for your business.
Set up a call. Our sales experts will walk you through the product that takes away some of the biggest pain points of traditional systems like EPABX.
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