As per Hubspot, 69% of customers prefer telephone support over any other channel. Despite the rise of live chat, chatbots, self-service etc., customers prefer calling on phone support to get their questions answered or problems solved. On the other hand, a good phone support is...
The What, The How and The Why of Using Call Centre Scripts in 2021
Self-service, live chat, chatbots, email — despite many alternatives emerging for customer support, the contact centre continues to be the most preferred way for customers to get their questions answered and problems resolved. A telephone conversation is often the simplest and fastest way to get...
How to keep your customers engaged with intensive communication
Generating a lead and converting a prospect into a customer is a dream-come-true scenario for every entrepreneur. But your growth process must not end here. Your primary task after achieving this goal should be to turn that customer into your loyal client. While this is…
Everything You Need To Know About Computer Telephony Integration
What is Computer Telephony Integration (CTI)? Computer Telephony Integration (CTI) is a term that refers to the practice of integrating your phone system with your computer systems. When you do this, you can manage all your phone calls from your computer. What this means for…
How Call Intelligence Can Be Used To Improve Customer Experience (and thereby, Sales)
The internet is a mammoth gateway for creating a buzz, increasing visibility and traction. Comments and conversations can happen over chat, Email or even social media. Digital marketing is steadily gaining ground as an important avenue for businesses both big and small. Today, every company…
