Hosted EPABX/PBX for Businesses
What is a hosted EPABX/PBX system?
A hosted or virtual EPABX/PBX system is a business phone system that is handled completely by your provider on the cloud. This arrangement allows businesses the freedom to not be bogged down by cost or space constraints. Another important advantage it offers is the freedom to customize and integrate calls & SMS with your app, product or website using APIs.
Advantages of using a hosted PBX system for your business
Quite affordable
No CAPEX involved. Only operating expenditure (OpEx)
Credibility
Maintain a professional image and credibility with your customers.
Best uptimes
We have an uptime of 99.95%. That means we’re always up & running!
Scalability
Grow at your own pace. We handle more than 8 million calls per day.
IP-PSTN intermixing
Leverage the best of both worlds with Exotel’s cloud call centre.
Easy setup
Get your Cloud phone system system started in less than 10 minutes.
Insights & analytics
You can track, record and analyze all your customer conversations. Gather actionable insights and work productively.
Agent productivity improvement
Give your agents all the information and support they need easily with hosted PBX solutions aka cloud telephony.
Employee flexibility
Allow your employees to work from anywhere with our cloud VoIP & cloud PBX phone systems.
Who should use hosted PBX services?
Any business, with a customer facing team, that wants to streamline customer communication. A customer support call centre up to 500 agents can use Exotel for call centre solutions.
Exotel cloud EPABX/PBX system
6 benefits of using Exotel for your hosted EPABX/PBX system for business
Smart automation
Route calls to the right team based on the customer’s input.
Scale without adding manpower
Automate your calls intelligently to scale when your call volumes increase.
VoIP – PSTN Intermixing
Leverage the best of both worlds with Exotel’s cloud call centre.
Informed engagement
Gather information via IVR before passing customers to a live agent, to provide them with better engagement and resolution.
Sound professional
Irrespective of the size of your business, have a professional greeting.
Better customer experience
Reduce customer wait times with accurate call routing.
24×7 availability
Ensure you’re reachable on your IVR number for customers who reach out to you after office hours.
Most innovative companies in the world use Exotel for their communication
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Prateek Jain
FAQs
The Exotel advantage
Why Exotel is considered as the most reliable cloud telecom company in the Asia Pacific region
Superior quality
Best success rates, voice quality and reduced latency
Scale at ease
Grow at will, expand without worrying about infrastructure
Superior reliability
Best in class uptimes of 99.94% including operator uptimes
Best support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive reporting
Easy to understand, detailed reports sent every day
E-book: Cloud telephony in a Nutshell
If you’re unclear about how cloud telephony can help your business (like hosted EPABX or PBX systems, start here. In this ebook, we talk in detail about the various options businesses are faced when they consider using cloud telephony for their business. And we decode each one of those and help you make a decision that is right for your business.
See how Exotel can work for your business.
Set up a call. Our sales experts will walk you through the product that takes away some of the biggest pain points of traditional systems like EPABX.
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