Virtual receptionist
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What is a virtual receptionist?
Virtual Receptionist is a smart IVR system which helps connect customers to the right department automatically. It answers to the needs of the customer 24*7, without human intervention. Using the virtual receptionist service, you’ll be also able to track & monitor customer calls to provide a superior customer experience & increase brand loyalty.
Advantages of a virtual receptionist service
Better customer experience
All the calls are answered, even after business hours. This ensures good customer experience every single time.
Decreased costs
Virtual receptionist can replace your human receptionist. This saves manpower training and operational costs.
CRM integration
Virtual receptionist can be integrated with your CRM, which means that all the customer calls, information, query is stored and can be accessed at will.
Customer engagement
Since the virtual receptionist routes call to all the departments, customer engagement analysis can be tracked across departments.
Features of a phone answering service
IVR Greeting
Using IVR you can play a welcome greeting as soon as the call connects. Inform them of the average call waiting time and other useful information.
Call recording
Monitor and record all the customer calls. This will help you in improving customer experience, training agents, and more.
Analytics
You can easily access the weekly call reports & live analytics to make better business decisions.
Call distribution
Calls get distributed across agents depending on the pre-set distribution conditions. The distribution can be sequentially, randomly or according to a priority.
Asia’s most innovative companies use Exotel
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Why Exotel
Here’s why you should use Exotel’s virtual receptionist as your phone answering service
No installation cost
No extra charge for infrastructure or setup
Integrate easily
Integrate our APIs seamlessly with all the leading CRMs in the market.
Best-in-class features
Features like call recording, call tracking, IVR & more
In-depth Analysis
Get all relevant call reports, live analytics, and campaign reports
Additional resources for you to understand Virtual Receptionist better:
FAQs
Find out how Exotel can work for your business.
We are the leading cloud telephony & communications operator in the Asia Pacific region. Set up a call with our product experts.
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