Multi-Level IVR System for Businesses
What is an IVR?
IVR stands for Interactive Voice Response. It is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You use your phone’s keyboard to create a certain outcome.
Track and analyze calls on your IVR number
Improve your product/service using call recordings of your IVR calls, available in your inbox
How businesses have traditionally used IVR
For payments
This method allows your customer to pay for services availed using their mobile phones. From ordering movie tickets to home delivery, almost every division has used IVR for payments at some point.
Automated checking for order status
With IVR, all a customer has to do is call the number given by the company, punch in his user ID and he gets the status of his order. This makes it simple for the customer while also avoiding the human intervention, thereby reducing the need for extra manpower.
For local language interaction
A system that is completely automated is one of the most basic uses of IVR. It is the easiest way to communicate with people of all languages, without having to hire people who speak all these different languages.
Cash on delivery verification
Cash on delivery orders, if not verified, incur huge expenses for companies. Companies now use a simple IVR system that ensures the order is verified by the customer before it goes out for delivery. This saves time, money and human resources for the company at stake.
IVR savings calculator
Consider a human receptionist answers 1500 calls a month, and is being paid a salary of $ 3,000. Here is a representation of your savings potential if an IVR replaces a human
Monthly Cost for IVR (considering an average cost of $0.06/min for calls made to mobile and landline connections)
Monthly human receptionist cost
Your savings per month
Disclaimer: Extra charges applicable for toll free numbers
APAC’s most innovative companies use Exotel
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Why is an IVR number essential for your business?
Sound professional
Greet your callers with a clear and concise IVR greeting
Route calls to agent’s phone with ease
Press 1 for Sales, 2 for Support etc. Give your customers the best experience
Support remote working
With Exotel’s IVR number solution, your employees can work from anywhere in the world
Smart call routing
Time-based and team-based call routing on the caller’s input through your IVR system.
Reports and analytics
Agent-wise reporting and call analytics everyday on a real-time basis
Scale with ease
Add/remove agents with a click of a button. Scale your calls without any inhibitions!
Automate your business communication with multi-level IVR number system
IVR automation
What can you use IVR automation for?
Surveys for market research
IVR is the most economical and easiest way to conduct a market-research survey. Understand your customer demographic and decode their purchasing preferences and habits with surveys.
Feedback about customer satisfaction
IVR is the best way to collect feedback. You can also use a multilingual method to solicit feedback, thus ensuring language does not pose a problem.
Large scale employment drive
Hiring for blue-collar jobs is a challenge. A simple IVR call blast can help with the initial screening of employees. This is particularly useful for driving large-scale hiring.
The Exotel advantage
Here’s why Exotel is considered as the most reliable enterprise cloud communications company in Asia Pacific
Superior quality
Excellent voice quality, great success rates, and reduced latency
VoIP – PSTN Intermixing
Leverage the best of both worlds with Exotel’s cloud call centre.
Scale at ease
Grow at will, expand without worrying about infrastructure
Extensive reporting
Detailed, easy to understand reports sent every day
Superior reliability
Best in class uptimes of 99.94% including operator uptimes
Easy to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Best-in-class support
24×7 customer support via phone, email and Twitter
FAQs
