The Best & Reliable DID Number Provider in Australia
What is a DID Number?
Direct Inward Dialing (DID) numbers are virtual phone numbers (also known as SIP trunk numbers) that enable you to route calls to your existing telephone lines. DID numbers are used to assign direct numbers to specific members in the team, without the need of multiple physical telephone lines. They are phone numbers with intelligence that can help you manage calls the way you want to.
The simplest way that businesses make use of DID numbers in Australia, is to route incoming customer calls. When a customer calls the business, they hear an IVR greeting that asks them who they want to speak to and forwards their call to the right agent based on their inputs.
DID numbers makes it easier for business to monitor the calls for performance analysis – track the number of calls missed, the turnaround time of an agent, time spent on call and customer call recordings. Agents can make and recieve VoIP calls on desktop or phone as per their flexibility.
Why does your business need a DID Number?
Easy to Manage
Automatically redirect incoming customer calls to the right agents based on their inputs through an IVR. No more having to juggle multiple phone numbers.
Better Control
All the calls are routed via a DID number (s) and kept track of. Use this information to resolve disputes and confusions in customer conversations, easily.
Sound Competent
A professional image for your business and a good rapport with customers. All without burning a hole in your pocket.
Daily Detailed Analytics
Keep a close watch on the incoming calls, calls missed, customer conversations, agent performance and optimize for better results in no time with a DID number.
One Number for Business
Your entire team can be connected to a single number. No more losing customer information, trying to juggle across multiple phone numbers.
Scale as You Grow
Scale as you go, without having to worry about infrastructure bandwidth. No limit on channels or the number of parallel calls.
Get a Single DID Number for an Entire Team
Advantages Of a DID Number
Efficient Customer Communication
A single system to manage all your customer communication. Keep track of all incoming calls and conversations from a unified dashboard.
Cost Effective
One DID number is all you need. Completely customise the system to suit your business needs and cut additional costs instantly.
Scale As You Wish
Don’t worry about the infrastructure or maintenance of your DID number. Scale as you grow easily and pay as you go!
Easy Integration
A DID number easily integrates with other cloud softwares, making customer relation management (CRM) efficient.
Asia Pacific’s most innovative companies use Exotel
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable cloud communications company in the Asia Pacific region.
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
