Cloud Business Phone System
What is a cloud business phone?
A cloud phone system, simply put, is a business phone system on the cloud. With a hosted telephone system, the bulky box and all of the wires and also storage of calls, have moved to the cloud. Now, your employees can work from any location.
How Exotel’s cloud phone works
Customer facing number
Have a single number that your customers can reach out to you on. This number needs to be easy to remember and used in all your collaterals.
Get a Exotel virtual number
Get a virtual number from Exotel. Divert all calls from your customer facing to this number.
Customise the call flow in dashboard
Create an IVR greeting, pick the options and customize the call flow to ensure that your customers have a smooth experience.
Route calls to the right agents
Smart call routing diverts calls to the right agents based on your customer’s input and the team’s availability.
Easy visual drag-drop dashboard
Just drag-drop applets and build your call flow. Don’t wait for developers to code them.
Why your business needs it
VoIP for Calls
Make and receive calls over the internet, and reduce monthly bills.
Quick Setup
Setup a call center in minutes. Add co-workers, create a call flow and you are good to go!
Remote Access
To use a cloud phone system, all one needs to do is to sign into a web portal. This allows your employees to work remotely and not be chained to their desks.
Cost Effective
With no setup and no maintenance costs, the cost saving when you choose a cloud phone system is very large.
Ease of use
You can build complex call flows, edit your IVR messaging, add a custom on-hold tone etc. without help from a specialist.
Exhaustive Analytics
With in-depth daily reports and analytics, you can keep track of customer conversation and agent performance
Features of a cloud phone system:
IVR and Call forwarding
Set up an IVR greeting for your callers and divert the calls to the right teams based on the caller’s inputs.
Call Recording
All your calls – both incoming and outgoing are captured and recorded on our dashboard
Daily email reports
Exotel sends you daily reports that help track agent productivity, missed calls, the number of callbacks, etc.
Unlimited Channels
Exotel’s cloud phone systems offers unlimited channels. What that means is that you will never miss a call due to lack of available lines.
Asia Pacific’s most innovative companies use Exotel
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Prateek Jain
FAQs
The Exotel Advantage
Why Exotel is considered as the most reliable enterprise cloud communications company in the Asia Pacific region
Superior Quality
Best success rates, voice quality and reduced latency
Scale at Ease
Grow at will, expand without worrying about infrastructure
Superior Reliability
Best in class uptimes of 99.94% including operator uptimes
Best Support
24×7 customer support via phone, email and Twitter
Simple to implement
Sign up and get started in less than 30 minutes, integrate easily using our REST APIs
Extensive Reporting
Easy to understand, detailed reports sent every day
