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Industry – HR-Recruitment

Australia / Case Studies / Industry – HR-Recruitment

Why automate your recruitment process?

The manual processes involved in hiring makes it very time consuming and workforce heavy process. While phone screening cannot and should not be eliminated, it is possible to use the workforce in a more efficient manner via automation.

An automated hiring system has a competitive advantage over traditional hiring processes, and cloud telephony plays an important role in facilitating this.

How cloud telephony helps the HR and recruitment industries with an automated hiring system:

1
Easy job application via missed call – a missed call is an easy way to apply for a job. Especially for blue collar workers, it is easy technology that doesn’t require anything more than a simple mobile phone.
2
Safeguarding applicant <> employer privacy – Using Exotel, it is possible to connect applicants and employers without revealing either person’s phone number. In the case of recruitment platforms, this also helps keep the conversation within the platform thereby making it trackable. This is also a foolproof method of tracking all the leads being passed on to an employer.
3
Analysing interviews via call recordings – When phone screenings and interviews are recorded, it becomes a good source of analysis for both the parties involved to understand areas of improvement. It also helps interviewers arrive at a decision by playing back conversations.
4
Measuring marketing ROI – You can use different virtual numbers (Exophones) across various media. Depending on the response, you can arrive at the medium that works the best for you.
5
Professional customer support line – A simple IVR greeting and smart call routing system can divert calls to the right teams and the right recruiters based on the user’s input.

Read how a leading cab aggregator automated their hiring

Popular Use Cases

Here is how customers have used recruitment automation for their business

How Babajobs Uses Exotel and Connects the right candidates to the employers using limited workforce in a secure manner

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Kickstart Jobs Uses Exotel to Streamline the Process in Connecting Employers to Job Seekers

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Exotel powers communication for 3000+ businesses.

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    Asia Pacific’s most innovative companies use Exotel

    Prateek Jain


    The number masking feature has been a very worthy addition to making our customer experience even better.

    Former Associate Director - Driver Experience, Olacabs

    Shashank ND


    We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.

    Co-Founder & CEO, Practo

    Rajkishan


    Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.

    Senior Manager - Operations and Strategy

    Satish Chugh


    Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.

    Senior Manager- Last Mile Design, Ekart

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