Use Auto Dialer Software to Increase Agent Productivity | Exotel
What is an auto dialer?
An autodialer or automatic phone dialer is a special type of outbound dialer software which helps to dial out a set of contacts automatically. Depending on the call flow, you can play a greeting, ask for an IVR input & more. All the calls can be assigned to different agents depending on certain conditions.
How does it work?
Find out how Exotel’s auto dialer solution works and how you can use it in this video.
How an auto dialer can boost your business communication
Saves time
Placing manual outbound calls for a large number of customers is time-consuming. An automatic outbound dialer ensures a streamlined and scalable outbound calling process.
Reduces manpower
Auto dialer software helps cut down on manpower by significantly increasing agent productivity, thereby enabling companies to achieve more with fewer resources.
Increases sales
An auto dialer significantly increases a company’s sales as it can make more number of calls than a human agent in the same period of time, and also can make calls in parallel. Hence, resulting in more sales
Increases revenue
Using an automated dialer software, businesses can generate and convert more leads, ultimately resulting in higher revenue.
Features of an auto dialer
Call Recording
Auto dialers enable to track all conversations with call recording. The recordings can be utilized later for quality and training purposes.
IVR
Create personalized customer call experiences using IVR. It enables you to collect information which can be used later to connect customers to the right agents faster.
Call reporting
Keep a close tab on how your business phone system is performing with daily and weekly call reports.
Auto dialer for call centers
Lead generation
Phone calls still remain a very effective channel for generating leads in B2B & B2C scenarios. Dialers can help in optimizing the complete lead generation process.
Feedback
Taking customer feedback is quite crucial for growth & superior customer experience. It’s proven that feedback calls tend to get better responses when compared to emails & SMS.
Lead Nurture
In the case of inbound leads, the lesser the response time, the better is the conversion rate. A dialer software helps you to qualify & nurture the leads faster.
Advantages of using an auto dialer software
No manual number entry
No need to dial each customer’s contact number manually. Auto dialer does the dialing, while your agents can focus on talking and winning customers.
Reduced effort
Making manual outbound calls to a large number of customers every single day is prone to errors. Customer’s contact file can be imported to your auto-dialer system to avoid this problem.
Report analysis
Understand how many calls were answered, which agent took the most number of calls from Exotel’s detailed reporting.
Seamless data collection
An auto dialer software is helpful to send out surveys to a large group of people. It can be integrated with your CRM to collect results seamlessly.
Asia’s most innovative companies use Exotel
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Prateek Jain
Why Exotel
Here’s why you should use Exotel’s auto dialer software
No installation cost
No extra charge for infrastructure or setup
Integrate easily
Integrate our APIs seamlessly with all the leading CRMs in the market.
Best-in-class features
Features like call recording, call tracking, IVR & more
In-depth Analysis
Get all relevant call reports, live analytics, and campaign reports
FAQs
Find out how Exotel can work for your business.
We are the leading cloud telephony & communications operator in the Asia Pacific region. Set up a call with our product experts.
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