According to McKinsey executive editor Daniel Eisenberg, “A little over a third of all software today is SaaS”[1]. The shift towards the cloud is irreversible, but on-premise systems still have their place in the business world today. In this article, we will unpack the merits...
Cloud PBX vs On-Premise PBX Systems for Better CX: Consider these 7 Factors Before You Decide
SMS OTP Verification: Protect Yourself & Your Customers
Two-factor authentication (2FA) has become the norm, not just for financial transactions but across various verification/authorisation needs. For instance, if you try to log in to your Amazon account from an unrecognised device, you might need to re-authenticate yourself using SMS OTP verification. This is...
Call Centre Management – Effective Tools, Processes and Metrics Businesses Need
Businesses set up call centres with one goal in mind: Delivering a stellar customer experience (CX). But great CX needs more than just setting up the phone lines. It requires ongoing call centre management that ensures calls are being received and answered, customers are getting...
Types of Auto Dialers & How to Choose the Right one for your Business (+Benefits & Use Cases)
Are you looking to increase the productivity of your agents? Using an auto-dialer for your call centre can be a straightforward way to bring about instantaneous results. Here’s how - manually dialling a number takes approximately 10-15 seconds. For someone who makes dozens of calls...
The What, The How and The Why of Using Call Centre Scripts in 2021
Self-service, live chat, chatbots, email — despite many alternatives emerging for customer support, the contact centre continues to be the most preferred way for customers to get their questions answered and problems resolved. A telephone conversation is often the simplest and fastest way to get...
3 Problems in your Sales Process that Cause Lead Leakage (& the solution)
Today, both customer-facing teams and field staff need to convert leads remotely. Facilitating this can be difficult due to various reasons. In this blog post, we’ll discuss the top three challenges faced by sales teams and explore solutions for them. 1. Delay in first contact ...
What is a virtual number? How can it help your business in 2021
A primer on how it works, how it can help your business, and how to get one in 2021. The cloud market grew over 6.3% in 2020 to a total size of nearly USD 258 billion, finds Gartner. Especially in response to the pressures of...
8 Benefits of Adopting Cloud Telephony Beyond Enabling Remote Work
Since March 2020, businesses have rapidly adopted cloud telephony to enable remote work. When customer-facing teams can no longer come to the office, organisations needed a solution that can enable them to receive calls on their mobile devices at home — securely and efficiently. Cloud...
6 B2B sales trends to look out for in 2021
It’s impossible to talk about 2021 without acknowledging how transformative 2020 was. Businesses were challenged in many ways. And in the process of facing those challenges, they found new ways of operating. It turns out, they’re doing pretty well. A recent study shows that 64%...
How Cloud Telephony can Solve the Top 5 Challenges of Customer-Facing Teams in NBFCs
Today, there are 9700 non-bank finance companies (NBFCs) in India, across infrastructure financing, microfinance, gold loan, investment companies, etc. addressing a market size of Rs. 30 lakh crore They serve a significant part of the financial and borrowing needs of India’s nooks and crannies. Being...
