Remote Work Solution
Trusted by
Prateek Jain
The number masking feature has been a very worthy addition to making our customer experience even better.
Shashank ND
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
Rajkishan
Exotel's automated calls have helped in increasing our service levels and reducing our costs since there is no need for any manual intervention.
Satish Chugh
Very supportive and understanding staff who have lived up to every expectation, and at times exceeded them too.
Advantages of a remote work solution over an on-premise telephony system
Cost-effective
Zero setup cost. Use existing hardware like mobile phones to set up your home work solution for support or sales.
Latest remote working capabilities
The work from home solution offers a full-fledged, customisable call centre. Get on-the-fly product updates as remote working evolves.
Track calls despite a spike in volume
Get the most out of your business season by managing inbound calls and tracking missed calls. Offer the best experience.
Easy & rapid setup process
With user-friendly drag-and-drop interfaces and REST APIs to work with your software, get started in minutes, not hours.
Boost team performance remotely
Track call handling by customer-facing teams to find areas of improvement, spread best practices, or set up training sessions.
Avoid unnecessary tech reconfiguration
Easily accommodate the remote work solution into your existing systems to offer an integrated solution to your workforce.
Customers won’t notice the shift to remote
Automate workflows and mundane queries with a few clicks. Listen & intervene to troubling customer calls and intervene when necessary.
Share engagement metrics instantly
Keep management informed of team service levels or CSAT scores with your home work solution to identify ways to improve.
We have worked across cloud telephony players and with other vendors, but the fact is Exotel is dependable.
– Shashank ND, CEO
Here’s What Exotel’s Remote Work Solution Looks Like
Multi-level IVR
Personalise call flows to promptly connect customers to subject experts, automate routine queries and set up callbacks after office hours.
Unlimited Channels
Scale your capacity based on business requirements and never end up with unresponded calls (& missed business).
Use Available Hardware
Agents can use their mobile devices to connect using the dialer or your enterprise app.
Missed call services
Set up missed call campaigns to gather interest & set up follow-ups for calls missed by agents
Visual Drag-Drop Builder
Create simple IVR or complicated call functions using our visual App Builder.
Dynamic Caller ID
Localise phone numbers & increase call pickup rates. Avoid customers blacklisting your business.
Automated calls & SMS
Set up trigger-based automations for bulk calls to collect customer feedback, confirm COD orders, and more.
Listen-Whisper-Barge API
Supervisors can tune in and listen to, assist and train agents on live customer calls.
The Exotel Advantage
Why Exotel is the most reliable cloud communications platform in Asia
Security
ISO 27001:2013 certified information security management system
Innovation
Gain competitive advantage with our patented solutions
Quality
Best success rates, voice quality and reduced latency
Scale
Grow at will, expand without worrying about infrastructure
Reliability
Best in class uptimes of 99.94% including operator uptimes
Support
24×7 customer support via phone, email and Twitter
How Customers Use Our Remote Work Solution
FAQs
Find out how Exotel can work for you. Set up a call.
We take away some of the biggest pain points of traditional systems like EPABX.
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